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  • Español
  • Capabilities
    • Consulting
      • Strategy
      • Data Driven Services
      • Software Engineering
      • Enterprise Applications
    • Digital IT
      • IT Solutions
      • IT Process & Organization
      • Business Operation Center
    • Cybersecurity
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      • Offensive & Security Testing
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Customer SuXess

If you're looking for the best way to get the most out of your technology investments, you've come to the right place!

age

¡Customer SuXess!

If you are looking for the best way to get the most out of your technology investments, you've come to the right place!

AGE

SuXess

Customer SuXess

Customer Suxess

It is a strategy implemented in the best companies dedicated to the delivery of services and technology solutions, focused on helping you achieve your business objectives.

At Axity, we have a Customer SuXess strategy that will allow you to get the best out of the solutions we offer through adoption strategies jointly agreed with you.

What does this mean? That integrating technological adoption favors efficiency, savings, goal fulfillment and productivity, in addition to being an essential element to achieve digital transformation, which guarantees competitiveness in the market.

Reduce the time to value purchase
Increase return on investment
Support the success of your project
Shared responsibility
Supporting your business vision

At Axity, we see the relationship with the customer as an infinite and continuous connection, which means that we accompany you throughout the life cycle of your purchased solution, being the link between the company, the services it provides and the necessary tools to achieve your business goals and get the most value for your purchase.

Business people With Digital Tablet In Office
Customer Suxess

How do we do it?

A Customer Success Manager is the professional responsible for guiding and integrating the customer into the dynamics of the company, so that, in this way, they can benefit the most of the service or product they purchased.

At CX we support ourselves by applying the Customer Success methodology that allows us to obtain the best value from an investment in technology, mainly using these 3 tools:

Customer Success Plan

Document we use to define and track the activities required to enable customer adoption.

  • Built to support internal planning and customer-facing discussions.
  • Available to all internal stakeholders.
  • Allows a new team member to get up to speed quickly.
  • Frequently updated.
Health Index

Tool that provides visibility from the point of view of what is working or might require attention from the CSM.

Quarterly Success Reviews

These are meetings with the client where the Success Plan will be followed up with the extended team of both the client and Axity (Technical, Commercial, PMO and CX) in order to follow up on deviations or to generate or discover new objectives or needs of the client.

COLLABORATION

WEBEX:
• Meetings
• Events
• Training
• Support
• Calling
• Teams

CONTROL HUB
SLIDO

WEBEX ROOM
WEBEX CONTACT CENTER
CONTACT CENTER EXPRESS
CISCO UNITY 
JABBER
WINDOWS

IPMA   
CISCO COMMUNICATIONS MANAGER

ENTERPRISE NETWORKS

DNA-ASSURANCE

DATA CENTER

ACI
HIPERFLEX

SECURITY

CLOUD E-MAIL SECURITY (CES)
&
E-MAIL SECURITY APPLIANCE (ESA)
ISE: BYOD/
         POSTURA/
        PERFILAMIENTO

NGFW: FIREPOWERTHREATHDEFENSE (FTD)
&
FIREWALL MANAGEMENT CENTER (FMC)
ADVANCE MALWARE PROTECTION FOR END POINTS (AMP4E)
STEALTHWATCH
UMBRELLA
WEB SECURITY EMAIL
WEB SECURITY APPLIANCE (WSA)
&
SECURITY MANAGEMENT APPLIANCE (SMA)
SD-WAN MERAKI (MX)

Ready to make the most of your technology investments and achieve your business goals?


Contact us now to learn more and start working together!

Talk us!

TECHNOLOGY FOR ALL

Technology solutions for your company in the new normal

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PORTFOLIO

  • Capabilities
    • Consulting
      • Strategy
      • Data Driven Services
      • Software Engineering
      • Enterprise Applications
    • Digital IT
      • IT Solutions
      • IT Process & Organization
      • Business Operation Center
    • Cybersecurity
      • 360° Digital Security
      • Governance, Risk & Compliance
      • Managed Security Service
      • Offensive & Security Testing
      • Security As a Code
      • Cloud Security
      • SOC – Security Operation Center
    • Digital Platform
      • Collaboration
      • Networking & Connectivity
      • Cloud Platform & Data Center
    • Business Outcomes
      • Axity Digital Lab
    • Axcelerators
      • aCloud
      • NaaS
      • Cloud BI
      • A4 Business
      • A4 Development
    • Partners Ecosystem
      • BMC Software
      • Cisco
      • Microsoft
      • AWS
      • SAP
    • Cross Services
      • AGE – Change Management
      • Professional Services
      • Customer SuXess
  • Corporate Profile
  • Work with Us
  • Contact
  • Capabilities
        • Consulting

        • Strategy
        • Data Driven Services
        • Software Engineering
        • Enterprise Application
        • Digital IT

        • Business Operation Center
        • IT Process & Organization
        • IT Solutions
        • Cybersecurity

        • Cloud Security
        • Governance, Risk & Compliance
        • Managed Security Service
        • Security As a Code
        • Offensive & Security Testing
        • 360° Digital Security
        • SOC – CSIRT
        • Digital Platform

        • Collaboration
        • Networking & Connectivity
        • Cloud Platform & Data Center
        • BUSINESS OUTCOMES

        • Axity Digital Lab
        • Axcelerators

        • aCloud
        • Cloud BI
        • NaaS
        • A4 Business
        • A4 Development
        • Partners Ecosystem

        • BMC Software
        • Cisco
        • Microsoft
        • AWS
        • SAP
        • Cross Services

        • AGE – Change Management
        • Professional Services
        • Customer SuXess
  • Corporate Profile
  • Work with Us
  • Contact
  • The Voice of Customer

Let's talk

Contact Us
MX: +52 (1) 55 5046 9200
USA:  +1 214 883 2534     +1 201 283 0142
CO: +57 (1) 638 1800
CL: +56 (2) 22 4287 300
PE: +51 9 4032 1850

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