If you're looking for the best way to get the most out of your technology investments, you've come to the right place!
If you are looking for the best way to get the most out of your technology investments, you've come to the right place!
How do we do it?
A Customer Success Manager is the professional responsible for guiding and integrating the customer into the dynamics of the company, so that, in this way, they can benefit the most of the service or product they purchased.
At CX we support ourselves by applying the Customer Success methodology that allows us to obtain the best value from an investment in technology, mainly using these 3 tools:
Document we use to define and track the activities required to enable customer adoption.
- Built to support internal planning and customer-facing discussions.
- Available to all internal stakeholders.
- Allows a new team member to get up to speed quickly.
- Frequently updated.
Tool that provides visibility from the point of view of what is working or might require attention from the CSM.
These are meetings with the client where the Success Plan will be followed up with the extended team of both the client and Axity (Technical, Commercial, PMO and CX) in order to follow up on deviations or to generate or discover new objectives or needs of the client.
WEBEX CONTACT CENTER
CONTACT CENTER EXPRESS
CISCO COMMUNICATIONS MANAGER
CLOUD E-MAIL SECURITY (CES)
E-MAIL SECURITY APPLIANCE (ESA)
NGFW: FIREPOWERTHREATHDEFENSE (FTD)
FIREWALL MANAGEMENT CENTER (FMC)
ADVANCE MALWARE PROTECTION FOR END POINTS (AMP4E)
WEB SECURITY EMAIL
WEB SECURITY APPLIANCE (WSA)
SECURITY MANAGEMENT APPLIANCE (SMA)
SD-WAN MERAKI (MX)