Soluciones tecnológicas para tu empresa en el nuevo normal
for your company
in the new normal
Letter from our CEO,
Pablo Gómez Benet
First, I hope that you, your family and your company’s collaborators are in good health.
It is clear that the challenge we face with COVID-19 is unprecedented and of unprecedented dimensions. We have to take into account the magnitude of the problem we face when making decisions. The recipes that have made us successful so far will not necessarily make us successful this time.
The agility with which we react in our personal and business life is key.
Now that we are facing this extraordinary situation (most of us working from home) we realize that from one day to the next, our life changed drastically and so did the way we operate in our companies. Not all people, not all companies can operate from home, many critical and essential jobs have and will continue to have to be done in specific work centers.
At Axity, we technologically enable customers who stay at home and others who continue to operate essential services or activities away from home. We are focused on ensuring that telecommunications and IT systems continue to function and operate without interruption in this new environment.
Additionally, we are preparing a series of mobile applications and technology solutions that will hopefully contribute to helping society, health services and governments in the countries where we operate. I will share some of them with you:
- APP “SENSOR COVID-19”: We are developing an application that when downloaded to cell phones with bluetooth, allows secure and confidential tracking of people (other cell phones) that were found 2 meters away during the last 21 days with that person … in case any of those who have installed the application is positive for covid-19, you can send the information to the corresponding health organization or potential users to alert them of this potentially contagious approach and put in special quarantine to that group of people or to follow up on possible infected. Our goal is to bring this App to the authorities of the countries where we operate very soon. We expect to have it ready by April 15.
- COVID-19 INFORMATIVE CHAT VIA WHATSAPP: A “unique and reliable” information center based on WhatsApp to help avoid “fake news” and disinformation.
- CHAT HELP 3,000: We will turn Axity’s 3,500+ employees into members of a “big help desk” to answer technical questions from our customers and their users during the remote work stage. This tool will use a chatbot that will work through WhatsApp and Axity’s website. We will inform you as soon as it is ready.
Finally, I offer you the contents of this report that we have prepared with the aim of contributing to solve some of the common problems that companies will have as a result of the situation we are living. Technology can be a great enabler to solve some problems we will face. We have prepared this portfolio of products and services with these complicated times in mind, confident that we can help you solve them.
I say goodbye for now, but not before sending you a “nudge” as a symbol of the hug that for now we cannot give each other. I am sure that we will get out of this complicated situation together, with solidarity, good will and hard work. Take care of yourself and remember that you can always count on the support and commitment of all the people who make up Axity.
Pablo Gómez Benet
The first thing a company thinks about when it has to face an economic crisis is cost reduction, which forces it to make decisions that affect all areas of the company.
Below, I want to show you 5 families of technological solutions with which you will contribute significantly to make your company more cost-efficient.
Consolidate your IT Operations
and get up to 15% cost savings
Many of our clients have part or all of their IT operations outsourced to more than one provider, for example: they have application administration and support with one provider, infrastructure monitoring with a second provider, networks with a third provider, etc…
Specialization by specific IT functions, although it has the benefit of having a greater knowledge of each function, it also has the disadvantage of having little “Leverage” and therefore the cost can be higher.
Consolidating your operations in a single provider can save your company up to 15%.
Automate your work processes and make your company more agile
Nowadays, companies are looking for ways to automate functions or tasks that are people-intensive in order to reduce costs and be more efficient.
Through Axity’s Business Operation Center (BOC) you can automate, monitor and manage processes with a high dependency on IT. This can be achieved through:
- Integrating all IT Management and Monitoring tools for automatic alerting, allowing you to reduce costs and improve availability.
- Implement Chatbots to replace Service Desk functions.
Discover and Manage Assets to streamline infrastructure costs or devices without adequate utilization.
- Use RPA tools to automate business processes with a high dependency on repetitive human tasks.
In Latin America, the Telecommunications market is still dominated by Service Providers. There is an enormous opportunity for your company to achieve important disruptions by contracting consolidated "End to End" services, reducing costs in this area by 30 to 50%. The important elements to achieve this efficiency are:
Replacing MPLS links with Internet: The cost of an MPLS network vs. Internet links is significantly higher, by implementing an SDWAN network it allows for bandwidth and network traffic efficiency.
Using Meraki and Devnet technology you can reduce the cost of monitoring and administration using scripts and task automation achieving efficiencies of 90% over traditional work.
Equipment: Meraki equipment allows for reductions in equipment
in equipment investment of an enterprise network for Small and Medium Enterprises. We have already successfully migrated customers from traditional network technology to Meraki, achieving Capex efficiencies and improved service levels.
IT Infrastructure and Licensing is usually one of the most expensive areas. To reduce these costs a trend that has already been happening and will accelerate with this crisis is the migration to the cloud.
At Axity, we can help you from Cloud adoption planning to Cloud Services execution and operations.
We can assist you in the development of adoption roadmaps and execution of Cloud solutions with the various players in the Cloud market: AZURE, AWS or GCP; with whom we have strategic alliances.
The implementation of a new technological and/or business solution involves the adoption of new ways of working by your company's users, changes in organizational processes and/or behavioral habits. The success of these projects can be established by measuring the degree of use that your employees give to these technological solutions.
At Axity we help you to improve the use of existing technology in your company in times when it will be difficult for all of us to invest in new technologies and/or ensure that they generate the benefits for which they were conceived or contracted in the past.
Never before has generating value for our customers become such a critical priority.
Below I would like to show you 2 families of technological solutions that will help your company improve the value your customers
improve the value your customers perceive.
The COVID-19 crisis we are experiencing has generated many changes in habits in the use of digital channels.
Ordering food via digital delivery services such as Uber Eats, Rappi, etc. have seen their use grow. Consumption through e-commerce platforms has also increased. Some call centers, such as those of your bank, afore or insurance company, have been significantly overloaded and can be
significantly overflowed and can be adapted to digital channels.
It's time to prepare your company to adopt new digital sales and service channels.
At Axity we support you with:
- Development of your e-commerce and omnichannel platforms.
- Development of mobile applications.
- Improving your users' experiences.
In the economic crisis, which, according to experts, will last for several more months, the importance of information to analyze results, future scenarios and, based on that, to make decisions will be a differentiating element against competitors. Information not only about the company, but also information about the company's performance compared to market information is fundamental, for example:
Market sensitivity to financial turbulences.
Profitability of your business
Channel and segment strategies
Customer concentration level
Supplier concentration level
Degree of automation
Improving your users' experiences
Reduce your company's risks
Just as important as generating value for your customers and reducing costs is ensuring that your company’s information and your employees’ access to your company’s platforms is carried out efficiently and securely.
Below we show you 2 families of technological solutions that will help your company reduce the risks to which it is exposed by the remote work of your employees.
Adoption of collaboration and
security in remote work
The crisis has triggered the use of collaboration tools to continue working remotely. We are convinced that the use of collaboration tools to increase work at home is here to stay. At Axity we are strategic partners of two of the two leading companies in collaboration solutions: Cisco and Microsoft, and we are ready to help you establish secure means for your users to access your company’s technological resources remotely.
Tools such as MS Teams, Webex Teams, Duo, Okta will help you adopt home working in a secure way that does not compromise your company’s information.
Implement in your company a
Business Continuity Plan - BCP and a
Disaster Recovery Plan - DRP from now on.
The current situation has exposed the limitations that many companies have to provide business continuity in a crisis such as the one we are facing. Many of us have realized what such a risk means for the operation of our companies and we must always be as well prepared as possible.
The virtualization of many IT services, as well as the adoption of cloud services, allows many companies to implement risk mitigation and business continuity plans without much investment.
Starting with cloud backups with tools such as Veem or Rubrik allows you to use the cloud as a means of disaster recovery or to enable IT business services from the cloud.