Business Operation Center
Aligning IT with business is important to ensure greater efficiency, effectiveness and business continuity in an increasingly competitive business environment.
Business Operation Center (BOC) offers you a comprehensive service that observes cloud environments integrating all the functions of observability, administration and operation of IT elements to manage business processes efficiently and securely
Operation Center
Business
Aligning IT with business is important to ensure greater efficiency, effectiveness and business continuity in an increasingly competitive business environment.
Business Operation Center (BOC) offers you a comprehensive solution that looks at cloud environments by integrating all the functions of observability, administration and operation of IT elements to manage business processes efficiently and securely.
Operation Center
AUTOMATION AND OPERATION • BUSINESS OPERATION CENTER
What is changing in ITSM IT operations to BSM?
The Digital World and the Cognitive World have changed ITSM’s priorities.
Companies need an ITTL update (DevOps / Agile)
Workers will be millennials by 2025, impacting UX expectations
Development for App´s will include cognitive functionality
Continuously automate your IT area and manage your business processes easily and centrally.
Get to know our BOC solution through this video and make your IT a facilitator for your business processes.
What is the Business Operation Center?
The BOC is the operations center that gives companies the capabilities to operate, observe, and manage their business processes.
It includes a “ServiceOps” approach that integrates operations management (ITOM) and unified services (ITSM) for digital transformation. It helps organizations simplify IT operations, accelerate innovation and customer satisfaction.
It improves the efficiency and effectiveness of process management.
It increases customer satisfaction and loyalty.
Reduces operating costs and optimizes resource use.
Speed up time toMarket
Facilitates decision-making based on data and indicators.
Increase the satisfaction of internal and external customers.
View IT services and business processes in real time. Automate repetitive and routine tasks, freeing up time and resources. Analyzes data and indicators of performance, quality and satisfaction, generating reports and alerts. It implements continuous improvement actions, based on best practices and lessons learned.
Our Business Operation Center integrates these areas:
- Use Case Automation.
- Self-Service.
- Chatbots.
- Business-focused Operational Continuity.
- Business Application Lifecycle (SAP and non-SAP).
- Self-learning, evolutionary and predictive.
- Auto-discovery of IT assets.
- Master Data Management.
- Internet Of Things.
- Device-User Profiling.
- Ticket automation.
- Event correlation.
- Centralised operation.
- Secura perimeter
- Ticket automation.
- Co-linking of events.
- Self-managed databases.
- Event Management.
- Capacity Planning.
- End to End Monitoring.
- Automatic ticket assignment.
- Real-time ticket status.
- Control and Geolocation.
- Continuous integration/distribution.
- API’s between tools. Multi-Vendor integration.
- Decision-enabling analytics.
- Continuous improvement.
Our Business Operation Center integrates these areas:
- Continuously automate your IT Area.
- Monitor and manage hybrid environments.
- It makes field workers more efficient.
- It discovers and manages computer assets.
- Monitors and manages external elements.
- Enables analytics for decision making.
- The administration of the Service Bureau is evolving.
The opinion of our leaders
BOC is the integration of all functions of administration, operation and monitoring of elements of Information Technology to manage business processes.
BOC is the integration of all functions of administration, operation and monitoring of elements of Information Technology to manage business processes.
Antonio Guerrero, Chief Transformation Officer en Axity
- Business Operation Center,Axity’s bet to help customers with business continuity
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